To BDC Or Not To BDC? Improving Response Times
Harlene Doane - If you have spoken with the customer and set an appointment the customer is far less likely to continue shopping...
Harlene Doane - If you have spoken with the customer and set an appointment the customer is far less likely to continue shopping...
Harlene Doane - One way to address dealership commitment is by requiring all key management personnel to be committed and involved in the CRM process from the beginning. Once you have commitment in place, then you can address the other issues that will ensure success.
Harlene Doane - Is it really possible to measure your Return on Investment (ROI) in a CRM initiative, or is the hype just mumbo-jumbo without substance from the companies selling the CRM products? It is important to answer the ROI question once and for all.
Harlene Doane - The myth was that people with sub prime credit just weren’t on the Internet – that they didn’t have computers or the sense to use them...
Harlene Doane - Between the two used vehicle operations, they stock about 20-25 vehicles per lot. That is barely a 15 day supply...
Harlene Doane - Instead of putting large spiffs on ancient units, put an ongoing bonus on aging units.
Anyone can be a target, criminals aren’t choosey ...
Harlene Doane - This question isn’t about the credit of the customer. It is about catching the customer at the right moment...
By selling the notes ... dealers receive a discounted amount of the original note and can reinvest it in more inventory...
Harlene Doane - The fixed operations side of your dealership, if run efficiently, should support the balance of the dealership...
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