Deceiving and defrauding customers is one easy way to get the attention of your state attorney general. Tom Hudson details how and why one dealership paid big for engaging in illegal practices.
Managing two aspects of a business at once may seem like it saves you time, but Author David Keller points out that’s not the case in BHPH. Without 100-percent focus on the task of collections, repossessions and delinquency rates will increase dramatically and profitability will decrease quickly.
Before charging an expedited payment fee (or any other servicing fee), consult and consider your state’s laws on the topic. Attorney Nicole Munro explores servicing fees in depth.
Thomas B. Hudson - When the buyer listed on a retail installment sales contract is someone other than an individual (i.e., a corporation, partnership, association, etc) or when the primary use of the vehicle is for business use, many claims and defenses the buyer might otherwise have against the dealer evaporate.
Jennifer Murphy - Rosen Automotive Group, based in Gurnee, Ill., goes to great lengths to maintain compliance within the nine-operation dealership group. After trying to maintain 100-percent compliance in-house, Dealer Saul Rosen realized the huge task it was and commissioned an outside consultant dedicated to keeping his stores compliant.