Warranty Audits: Keeping your Dirty Dozen Clean
Rex Collins - Dealers should remember that a technician is supposed to perform the appropriate documentation, not a service advisor.
Rex Collins - Dealers should remember that a technician is supposed to perform the appropriate documentation, not a service advisor.
Rex Collins - Internal theft is big business. It is estimated that the cost to each employer is $9 per day per employee...
Thomas B. Hudson, Esq. - I’ve frequently have to point out to people in the car business that the Truth in Lending Act doesn’t apply to many credit transactions...
Thomas B. Hudson, Esq. - “There has to be separate consideration – apart from the consideration supporting the contract of sale – to support the agreement to arbitrate.”
Thomas B. Hudson, Esq - First, if the F&I process wasn’t perfect, the videotape would record the imperfections and the tape would become ... Exhibit 1...
David Keller - The first thing the owners did was call the individual who was responsible for the tape backup the night before...
David Keller - Your people attempt to print a list of customers and sales data as requested...
David Keller - You can prepare combined financial statements if required for banking or other purposes without jeopardizing your RFC sale transaction...
David Keller - Decide what you want to sell and whom you want to sell to. What is their average age? Are they married?...
David Keller - The internet has improved the speed at which data can be exchanged between dealers and those that they wish to communicate with...
Rex Collins - If the employee provided the use of a demonstrator automobile is not a full-time salesperson, the full exclusion...
Donn Wray - Assume that your property is contaminated with gas that leaked from the underground storage tanks, and will cost $500,000 to clean up. What do you do?
Thomas B. Hudson, Esq. - It’s hard enough for dealers to get this compliance stuff right without having two sets of documents...
Thomas B. Hudson, Esq. - Both Goodguys and Snakepit need a legal compliance program, constant legal training and ethics workshops. But that's all Snakepit has...
Thomas B. Hudson, Esq. - Interested in a helpful training aid that you could use to educate your dealership personnel about one ... selling and financing cars?
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